_*\*Please note, by clicking APPLY, you are requesting that a DHHR Recruitment Team Member reach out to you regarding further pertinent application steps.
*_
*Nature of Work - *Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.
Schedule telephone and face-to-face interviews.
Competently conduct personal interviews with clients regarding their personal, financial, and social information.
Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed.
May obtain repayment from clients who have been issued benefits erroneously.
Performs related work as required.
*Examples of Work*
* Interviews client to gain overview of client financial resources and social circumstances pertinent to eligibility for services; performs in-depth interview to establish eligibility for specific programs and benefits, such as the West Virginia Supplemental Nutrition Assistance Program (SNAP) and medical services.
* Determines eligibility for economic assistance using eligibility manuals and guidelines.
* Contacts financial institutions, employers, medical facilities, physicians and neighbors as necessary to substantiate client data.
* Completes appropriate economic service forms and codes for computer entry thereby authorizing basic services for client; informs client of types of benefits to be received.
* Updates each assigned client's case file by scheduling periodic office visits with client.
* Takes calls from clients and public and sees "walk-ins" requesting information on economic service programs.
* Composes brief social summary of client's circumstances and assesses need for social service intervention; directs client to community resources when needs cannot be met through economic services and/or additional assistance is required.
* Explains economic service policies, rules and regulations to client in a manner that makes clear the information on application forms and client's obligations and rights as a recipient of benefits.
* Computes amount of benefit client will receive using appropriate monetary guidelines and calculator; computes amount of over-payments and arranges with client for reimbursement.
* Pursues collection of any payments against individuals and households who received SNAP benefits to which they were not entitled.
*Knowledge, Skills and Abilities:*
* Knowledge of economic service programs and policies, rules and regulations.
* Knowledge of interviewing techniques and methods for obtaining and communicating information.
* Ability to read and comprehend federal and state economic service policies and guidelines.
* Ability to interact effectively with people from a wide range of socio-economic backgrounds.
* Ability to record pertinent facts and maintain records.
Ability to perform basic mathematics.
* Ability to plan and organize work independently and efficiently.
* Ability to work under time constraints in processing economic service applications.
* Ability to communicate effectively, both orally and in writing.
*Minimum Qualifications*
*Economic Service Worker Trainee - *No degree is needed for the trainee position, but you must have 2 years of paid experience providing direct client services.
*Economic Service Worker - *You must have a bachelor's degree or higher to be considered for this position.
*Special Requirement:* A valid driver's license may be required
Job Type: Full-time
Pay: $25,073.
00 - $56,428.
00 per year
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Life insurance
* Loan forgiveness
* Paid time off
* Retirement plan
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* No nights
* No weekends
Education:
* Bachelor's (Preferred)
Experience:
* related: 2 years (Preferred)
Work Location: In person
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