Posted : Saturday, February 24, 2024 10:25 AM
Customer Service Representative
Requisition ID: 3910
Location:
Cumberland, MD, US, 21502
Pay Type: Salary
ARE YOU READY TO BUILD PROGRESS WITH US?
Driven by our purpose: Building progress for people and the planet.
We are transforming to become the global leader in innovative and sustainable building solutions.
Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world.
With sustainability at the core of its strategy Holcim is becoming a net zero company, with its people and communities at the heart of its success.
The company is driving circular construction as a world leader in recycling to build more with less.
Holcim is 70,000 people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.
Description: ABOUT THE ROLE PURPOSE Holcim (US) Inc.
, the largest manufacturer and distributor of cement and related construction materials currently has an immediate opening for a Customer Serivce Representative position for its manufacturing facility located in Cumberland, MD.
WHAT YOU'LL BE DOING KEY RESPONSIBILITIES Follow all Safety rules, work instructions and procedures.
Maintain adherence to AFR policy, A-Cert, ISO, and MSHA certifications.
Ensure compliance with permitted and internal requirements at all times Properly receive, unload and store alternative materials while respecting safety and quality standards Responsible for accurate analysis, evaluation, handling and tracking of materials received at the pre-processing platform Ensure all appropriate material testing, monitoring and inspections are performed (shift, daily, weekly, monthly, etc…) and documented as required Responsible for submitting information regarding inbound loads to appropriate LH/Geocycle personnel in a timely manner Perform CSR (Customer Service) functions as required; schedule deliveries with transporters or generators Utilize SAP and WFMS for PQ set up, material approvals, load scheduling, daily receipts, billing, purchase requisitions; assist with billing inquiries and issues and 3rd party transactions Collect samples of alternative fuel and raw materials for analysis Perform required testing in the laboratory as required Calibration and repairs of analytical equipment to maintain functionality and accuracy Coordinate efforts between Geocycle and the plant; including, but not limited to providing timely analysis, inbound inventory reports, and alternative fuel composition reports Ensure timely reporting and correction of co-processing and maintenance issues.
Notify Facility Supervisor of any downtime (Via text, call, or Radio) Ensure all mobile equipment safety inspections are performed prior to equipment use.
Ensure all appropriate safety inspections are completed and documented Maintain a high housekeeping standard around the alternative material storing and co-processing areas Assist in repairs (Guards, breakdowns, etc….
) as needed Provide support to alternative materials testing, receiving, monitoring and co-processing Assist in cement plant work as required.
Ability to back trailers in tight spots.
RELATIONSHIPS WITH OTHER JOBS Solid technical knowledge in all fundamental aspects of Alternative Fuels and Raw Materials Ability to organize materials and people to ensure multiple stakeholders‘ needs are met QUALIFICATIONS / ADDITIONAL REQUIREMENTS KNOWLEDGE/SKILLS/ABILITIES REQUIRED Required Education: High School diploma/GED Required Work Experience: 2 years heavy industry experience/material handling Required Computer and Software Skills: Knowledge of Excel Word SAP a plus Additional Requirements Good communication skills Strong ability to work self-directed Demonstrated problem solving skills and sound decision making based upon available information Flexible, able to adjust to changing priorities and propose improvement actions Able to facilitate the collaboration of people in assigned area Initiative and self-starting abilities; willing to take action to resolve problems Set and possess high work standards Customer focused, both internally and externally Microsoft office computer experience required YOUR HOLCIM EXPERIENCE At Holcim, there is endless opportunity for you to play your part.
Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you.
With us you’ll have the chance to embrace the passion we share for our planet.
You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best.
Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call (773) 355-4557 or email recruiting-accommodations@holcim.
com.
This email address and phone number should only be used for accommodations and not general inquiries or resume submittals.
Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position.
We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work.
We take pride in our hiring processes and our commitment to all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law.
Our goal is to drive diversity in our teams and inclusivity in our work.
Holcim (US) Inc.
, Holcim - ACM Management, Inc.
, and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
We are transforming to become the global leader in innovative and sustainable building solutions.
Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world.
With sustainability at the core of its strategy Holcim is becoming a net zero company, with its people and communities at the heart of its success.
The company is driving circular construction as a world leader in recycling to build more with less.
Holcim is 70,000 people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.
Description: ABOUT THE ROLE PURPOSE Holcim (US) Inc.
, the largest manufacturer and distributor of cement and related construction materials currently has an immediate opening for a Customer Serivce Representative position for its manufacturing facility located in Cumberland, MD.
WHAT YOU'LL BE DOING KEY RESPONSIBILITIES Follow all Safety rules, work instructions and procedures.
Maintain adherence to AFR policy, A-Cert, ISO, and MSHA certifications.
Ensure compliance with permitted and internal requirements at all times Properly receive, unload and store alternative materials while respecting safety and quality standards Responsible for accurate analysis, evaluation, handling and tracking of materials received at the pre-processing platform Ensure all appropriate material testing, monitoring and inspections are performed (shift, daily, weekly, monthly, etc…) and documented as required Responsible for submitting information regarding inbound loads to appropriate LH/Geocycle personnel in a timely manner Perform CSR (Customer Service) functions as required; schedule deliveries with transporters or generators Utilize SAP and WFMS for PQ set up, material approvals, load scheduling, daily receipts, billing, purchase requisitions; assist with billing inquiries and issues and 3rd party transactions Collect samples of alternative fuel and raw materials for analysis Perform required testing in the laboratory as required Calibration and repairs of analytical equipment to maintain functionality and accuracy Coordinate efforts between Geocycle and the plant; including, but not limited to providing timely analysis, inbound inventory reports, and alternative fuel composition reports Ensure timely reporting and correction of co-processing and maintenance issues.
Notify Facility Supervisor of any downtime (Via text, call, or Radio) Ensure all mobile equipment safety inspections are performed prior to equipment use.
Ensure all appropriate safety inspections are completed and documented Maintain a high housekeeping standard around the alternative material storing and co-processing areas Assist in repairs (Guards, breakdowns, etc….
) as needed Provide support to alternative materials testing, receiving, monitoring and co-processing Assist in cement plant work as required.
Ability to back trailers in tight spots.
RELATIONSHIPS WITH OTHER JOBS Solid technical knowledge in all fundamental aspects of Alternative Fuels and Raw Materials Ability to organize materials and people to ensure multiple stakeholders‘ needs are met QUALIFICATIONS / ADDITIONAL REQUIREMENTS KNOWLEDGE/SKILLS/ABILITIES REQUIRED Required Education: High School diploma/GED Required Work Experience: 2 years heavy industry experience/material handling Required Computer and Software Skills: Knowledge of Excel Word SAP a plus Additional Requirements Good communication skills Strong ability to work self-directed Demonstrated problem solving skills and sound decision making based upon available information Flexible, able to adjust to changing priorities and propose improvement actions Able to facilitate the collaboration of people in assigned area Initiative and self-starting abilities; willing to take action to resolve problems Set and possess high work standards Customer focused, both internally and externally Microsoft office computer experience required YOUR HOLCIM EXPERIENCE At Holcim, there is endless opportunity for you to play your part.
Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you.
With us you’ll have the chance to embrace the passion we share for our planet.
You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best.
Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call (773) 355-4557 or email recruiting-accommodations@holcim.
com.
This email address and phone number should only be used for accommodations and not general inquiries or resume submittals.
Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position.
We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work.
We take pride in our hiring processes and our commitment to all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law.
Our goal is to drive diversity in our teams and inclusivity in our work.
Holcim (US) Inc.
, Holcim - ACM Management, Inc.
, and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
• Phone : (773) 355-4557
• Location : Cumberland, MD
• Post ID: 9055431215