PRODUCT SUPPORT SPECIALIST
At New Pig, our focus is to delight our customers with high-quality, innovative products that help them keep their workplaces clean and safe.
Our committed, enthusiastic employees are the key to our success! We want customer-service focused, innovative, fun-loving employees to help create a positive and productive work environment.
New Pig is currently seeking a Product Support Specialist to provide world-class service to both internal and external customers regarding product-related informational needs, to assist with corporate projects and product training.
This position requires a positive and detail-oriented individual who is focused on completing accurate work that is in accordance with standards and policies.
Position located at our Duncansville, PA location.
Shift is 8:30am-5pm.
Essential Duties & Responsibilities:
Identifying and providing product solutions for customers based upon application and regulatory needs via phone, email, chat, and occasionally in person
Move customer through the buying journey from application discovery to closure of the sale
Answer technical questions about our product line to internal and external customers
Troubleshoot and resolve product problems and issues
Develop and deliver asynchronous product training courses and materials to co-workers, customers, and external partners
Create interactive learning tools and educational activities to supplement learning
Participate in new product development, including providing input for new ideas, participating in new product introductions, and providing post-launch support
Assist in developing and editing technical information for the catalogs, website, content pieces and other promotional material
Conduct research projects in support of market research, product development, product management, and marketing
Continually keep current on product, industry, and regulatory subjects by completing research and training
Adhere to New Pig’s Safety, Environmental, and Quality standards
All other duties as assigned
Required Skills and Qualifications:
Bachelor’s Degree in Environmental Science, Chemistry, Biology, Safety Science or other related field, or an equivalent combination of education and experience
Strong knowledge of environmental and workplace regulations derived from formal study and hands-on application
Excellent interpersonal skills
Ability to work in a faster-than-average work environment
Ability to continually multitask in an efficient manner
Previous customer support/service experience preferred
Videography and editing experience preferred
Familiarity with Adobe design tools preferred
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