MVA Bilingual Call Center Representative (Customer Agent I)

MVA Bilingual Call Center Representative (Customer Agent I) OPEN RECRUITMENT This is an interview and hire position All candidates will be invited to interview based on the date the application is received.
Applications may be on file for 12 months from the date received.
Duplicate applications will not be considered.
This is a job and area specific recruitment to fill vacancies at our MVA Cumberland Call Center This list of eligible candidates will be utilized to fill vacancies only at the MVA Cumberland Call Center, which may offer State Temporary and Part-Time positions.
The Motor Vehicle Administration (MVA) is seeking dynamic, progressive candidates with a focus on delivering premier customer service with innovative ideas and solutions for the position of Bilingual Call Center Representative (Customer Agent I).
This position will respond to customers in English and Spanish via phone and email inquiries regarding a variety of topics such as titling and registering vehicles, licensing, and monitoring drivers, issuing identification cards, licensing, and regulating vehicle related services.
Responsibilities include, but are not limited to: Advising customers, either verbally or in writing information or procedure required for title, tag, or registration Responding to customers inquiries from the public, branch offices, license agents, courts, attorney’s, insurance companies resulting from visits to the branch office Accessing databases and software programs to obtain information and enter information Providing accurate answers concerning various MDOT MVA divisions Completing and printing of correspondence and forms such as Request for Lien letter (VR-56), Application for Substitute Plates Stickers (VR-9), Return Title/SIF Request Informing customers of various documents needed to process title and tag applications, liens, bill of sale, and other ownership documents Assessing Call Tracking System and Outlook emails MDOT offers a generous and competitive benefits package.
You can learn about our amazing benefits here: MDOT Benefits Qualifications Minimum Qualifications Education: Graduation from a standard high school or possession of a high school equivalency certificate.
Experience: One (1) year of customer service work experience.
Skills: Fluency in a Foreign Language and experience using computer software.
Approved applicants will be required to demonstrate their ability of fluency with written and oral skills.
Note: Applicants may substitute customer service work experience for the required education at a rate of one year of experience for one year of education.
Customer service must be the primary function of your position in order to receive work experience credit.
Customer Service - Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints.
Licenses & Certifications None