Front Desk Agent/Night Auditor

We have an amazing opportunity for _Front Desk Agent/Night Auditor for 24 hours a week_.
Team Members are typically the first associates who welcome and greet our guests.
First impressions are everything! We expect our associates to provide warm, friendly service with a genuine smile and pleasant attitude.
Our goal is to make each guest feel like they are staying in their “home away from home!" We look for team players who are willing to learn and who seek opportunities to grow.
Prior customer service and hospitality experience is helpful, but not required.
Front Desk Agent: The Front Desk Agent provides superior guest service and maintains complete knowledge of all hotel features, services and hours of operation, as well as local information and directions for our guests.
Main duties include: Checks guests in upon arrival; Checks guests out upon departure; Processes all payments according to established hotel requirements; Makes room reservations over the phone; Provides information and services to guests and visitors.
The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day.
Some of their typical duties include: * Balancing the accounts from day shift * Managing front desk activity and handling guest check-ins and check-outs * Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference * Handling customer requests and complaints and directing other employees or departments accordingly * Answering calls and queries related to potential booking Job Type: Full-time Pay: $9.
00 - $12.
00 per hour Benefits: * Employee discount Schedule: * 8 hour shift * Holidays * Monday to Friday * Night shift * On call * Weekends as needed Work setting: * In-person Education: * High school or equivalent (Preferred) Experience: * Hotel experience: 1 year (Preferred) Work Location: In person