Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel, ensuring all necessary information is obtained and accurately recorded
- Answer phone calls and respond to guest inquiries, providing exceptional customer service
- Assist guests with any requests or issues they may have during their stay
- Handle cash and credit card transactions accurately and efficiently
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
Skills:
- Strong hospitality skills with a focus on providing excellent guest service
- Excellent phone etiquette and communication skills
- Knowledge of hotel operations and guest relations
- Proficient in hotel management software systems
- Ability to handle difficult situations with patience and professionalism
- Familiarity with front desk procedures, including check-in/check-out processes
As a Front Desk Agent, you will play a crucial role in creating a positive experience for our guests.
Your friendly demeanor, attention to detail, and exceptional customer service skills will contribute to our guests' satisfaction during their stay.
If you are passionate about the hospitality industry and enjoy interacting with people from diverse backgrounds, we invite you to join our team.
Note: This job description is intended to provide a general overview of the position.
It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.
Management reserves the right to modify, add, or remove duties as necessary.
Job Type: Part-time
Pay: From $9.
00 per hour
Expected hours: 24 – 32 per week
Schedule:
* Day shift
* Evening shift
* Holidays
* Weekends as needed
Work setting:
* In-person
Ability to Commute:
* Somerset, PA 15501 (Required)
Ability to Relocate:
* Somerset, PA 15501: Relocate before starting work (Required)
Work Location: In person
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