To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.
*Responsibilities - Other duties may be assigned*
* Provide the highest quality of service to the customer at all times
* Promptly and effectively deal with guest complaints and requests
* Check guests in and out efficiently and in a friendly manner
* Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures
* Handle guest mail and messages per established procedures
* Be very knowledgeable of Rewards program and promotions
* Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
* Take reservation requests efficiently
* Answer phones in accordance with standards of proper telephone etiquette
* Block rooms and handle special requests
* Monitor room availability
* Handle safe deposits by guests per established procedures
* Keep lobby and desk area clean and presentable
* Have a thorough knowledge of emergency and security procedures
* Offer and properly handle requests for wake up calls
* Know how to clean guest rooms to standards
* Clean lobby, meeting room, vending room, breakfast room, and back office area
* Work on laundry during down times adhering to standards
* Open and close shift make cash drops
* Ensure all credit cards, cash, and change fund are balanced throughout each shift
* Inform management of any guest or systems related complaints or problems
* Communicate with incoming staff and management by logging pertinent information in the pass on log
* Keep maintenance informed of all maintenance needs
* Pass on guest lost and found inquiries to management or supervisors
* Must wear proper uniform at all times in accordance with the Standards of Appearance
* Have a thorough knowledge of emergency procedures
* Practice safety standards at all times
* Be able to move luggage or packages weighing up to 40lbs.
* Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook
Job Types: Part-time, Full-time
Pay: From $10.
00 per hour
Benefits:
* Flexible schedule
Schedule:
* 8 hour shift
Education:
* High school or equivalent (Preferred)
Work Location: In person
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