Posted : Friday, June 21, 2024 08:21 PM
Patient Services Representative, Casual (Bedford)
Job ID: 6030970294
Status: Casual
Regular/Temporary: Limited
Shift: Day Job
Facility: UPMC Rehabilitation Institute
Department: Bedford PT
Location: 10455 Lincoln Hwy, Everett, PA
Union Position: No
Salary Range: $ 16.
84-25.
72 USDA Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, and promoting an overall culture of service excellence.
Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities: Help patients navigate the healthcare system by providing clear and understandable instructions.
Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
Assist with administrative duties in the office including but not limited to scanning of medical records and faxing Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference Schedule or connect patient to resources to schedule for ancillary services at checkout Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Assist patients in education of financial responsibility and connect them to advocacy resources as needed Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries Promote MyUPMC patient portal and assist patients in registration when applicable Collect copayments and any other applicable patient payments at the point of service Provide a warm greeting for all patients Register patients in Biometrics (fingerprint recognition) program and explain benefits Confirm and/or update patient registration information at checkout Appropriately distribute / triage phone calls to other areas and / or clinical providers Schedule follow-up appointments within the practice at checkout Qualifications: High school diploma or equivalent is required.
Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran Why Work Here We know that you have many options when choosing where to build your career.
So why choose UPMC? We can think of a few reasons.
Work-Life Balance Finding the ideal balance to manage the important elements in your life.
Development & Opportunities Enhancing your career through continued learning opportunities and/or advancement.
Compensation Receiving competitive pay for the work that you do – base pay, merit, and premium pay.
Performance & Recognition Rewarding performance that supports the goals and mission of UPMC.
Benefits Providing assistance and security to meet the current and future needs of you and your family.
Work-Life Balance Finding the ideal balance to manage the important elements in your life.
Development & Opportunities Enhancing your career through continued learning opportunities and/or advancement.
Compensation Receiving competitive pay for the work that you do – base pay, merit, and premium pay.
Performance & Recognition Rewarding performance that supports the goals and mission of UPMC.
Benefits Providing assistance and security to meet the current and future needs of you and your family.
Benefits that Matter to You We’re committed to providing benefits that meet your needs and support your well-being in all areas of life.
Earn over 5 Weeks of Paid Time Off Every Year Affordable Medical, Dental & Vision Coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-Paid Life Insurance Benefits that Matter to You We’re committed to providing our employees with benefits that meet their needs and support their well-being in all areas of life.
Earn over 5 weeks of paid time off every year Affordable medical, dental & vision coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-paid life insurance Support for You – and Your Family Your career doesn’t impact just you, but the people you care about, too.
We’re making sure your career works for the whole family.
Two Weeks of Paid Parental Leave Family Planning Resources Tuition Assistance for Dependents Comprehensive Health Care for Dependents Emergency Child and Elder Care Options Flexible Work Arrangements Support for You – and Your Family Your career doesn’t impact just you, but the people you care about, too.
We’re making sure your career works for the whole family.
Flexibility to choose the shifts and work arrangements work best for your lifestyle Two weeks of paid parental leave Family planning resources Comprehensive health care for dependents Emergency child and elder care options A Culture That Cares At UPMC, you can find a home among people who share your passions and care about who you are.
Employee Resource Groups Awards for Champions of Dignity & Respect Center for Engagement & Inclusion Programs for Veteran Engagement A Culture That Cares UPMC is a place where you can find a home, no matter your gender, race, sexual orientation, age, or culture, and where you can meet people who share your passions and care about you.
Employee resource groups Awards for champions of dignity & respect Center for Engagement & Inclusion Programs for Veteran Engagement Tools to Reach Your Potential Once you become a member of our team, the journey doesn’t stop there.
UPMC is committed to supporting your growth and helping you build the career of your dreams.
Up to $6,000 of Annual Tuition Assistance Ongoing Learning via Linkedin Learning Accelerated Career Pathways for Growth Robust Instructor-led Education and Learning Pathways Tools to Reach Your Potential Once you become a member of our team, the journey doesn’t stop there.
UPMC is committed to supporting your growth and helping you build the career of your dreams.
Unlimited educational possibilities, including no-cost BSN and MSN programs Robust career ladders for every nurse – no matter your specialty, location, or career stage Up to $6,000 of annual tuition assistance Ongoing learning opportunities Expansive Opportunity Where do you want to go with your career? Wherever it is, UPMC can take you there.
96,000+ Employees 40 Hospitals and 800+ Doctors’ Offices and Outpatient Sites Dozens of Career Ladders to Climb International Locations State-of-the-Art Technology Expansive Opportunity Where do you want to go with your career? Wherever it is, UPMC can take you there.
96,000+ employees 40 hospitals and 800+ doctors’ offices and outpatient sites International locations State of-the-art technology
84-25.
72 USDA Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, and promoting an overall culture of service excellence.
Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities: Help patients navigate the healthcare system by providing clear and understandable instructions.
Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
Assist with administrative duties in the office including but not limited to scanning of medical records and faxing Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference Schedule or connect patient to resources to schedule for ancillary services at checkout Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Assist patients in education of financial responsibility and connect them to advocacy resources as needed Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries Promote MyUPMC patient portal and assist patients in registration when applicable Collect copayments and any other applicable patient payments at the point of service Provide a warm greeting for all patients Register patients in Biometrics (fingerprint recognition) program and explain benefits Confirm and/or update patient registration information at checkout Appropriately distribute / triage phone calls to other areas and / or clinical providers Schedule follow-up appointments within the practice at checkout Qualifications: High school diploma or equivalent is required.
Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran Why Work Here We know that you have many options when choosing where to build your career.
So why choose UPMC? We can think of a few reasons.
Work-Life Balance Finding the ideal balance to manage the important elements in your life.
Development & Opportunities Enhancing your career through continued learning opportunities and/or advancement.
Compensation Receiving competitive pay for the work that you do – base pay, merit, and premium pay.
Performance & Recognition Rewarding performance that supports the goals and mission of UPMC.
Benefits Providing assistance and security to meet the current and future needs of you and your family.
Work-Life Balance Finding the ideal balance to manage the important elements in your life.
Development & Opportunities Enhancing your career through continued learning opportunities and/or advancement.
Compensation Receiving competitive pay for the work that you do – base pay, merit, and premium pay.
Performance & Recognition Rewarding performance that supports the goals and mission of UPMC.
Benefits Providing assistance and security to meet the current and future needs of you and your family.
Benefits that Matter to You We’re committed to providing benefits that meet your needs and support your well-being in all areas of life.
Earn over 5 Weeks of Paid Time Off Every Year Affordable Medical, Dental & Vision Coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-Paid Life Insurance Benefits that Matter to You We’re committed to providing our employees with benefits that meet their needs and support their well-being in all areas of life.
Earn over 5 weeks of paid time off every year Affordable medical, dental & vision coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-paid life insurance Support for You – and Your Family Your career doesn’t impact just you, but the people you care about, too.
We’re making sure your career works for the whole family.
Two Weeks of Paid Parental Leave Family Planning Resources Tuition Assistance for Dependents Comprehensive Health Care for Dependents Emergency Child and Elder Care Options Flexible Work Arrangements Support for You – and Your Family Your career doesn’t impact just you, but the people you care about, too.
We’re making sure your career works for the whole family.
Flexibility to choose the shifts and work arrangements work best for your lifestyle Two weeks of paid parental leave Family planning resources Comprehensive health care for dependents Emergency child and elder care options A Culture That Cares At UPMC, you can find a home among people who share your passions and care about who you are.
Employee Resource Groups Awards for Champions of Dignity & Respect Center for Engagement & Inclusion Programs for Veteran Engagement A Culture That Cares UPMC is a place where you can find a home, no matter your gender, race, sexual orientation, age, or culture, and where you can meet people who share your passions and care about you.
Employee resource groups Awards for champions of dignity & respect Center for Engagement & Inclusion Programs for Veteran Engagement Tools to Reach Your Potential Once you become a member of our team, the journey doesn’t stop there.
UPMC is committed to supporting your growth and helping you build the career of your dreams.
Up to $6,000 of Annual Tuition Assistance Ongoing Learning via Linkedin Learning Accelerated Career Pathways for Growth Robust Instructor-led Education and Learning Pathways Tools to Reach Your Potential Once you become a member of our team, the journey doesn’t stop there.
UPMC is committed to supporting your growth and helping you build the career of your dreams.
Unlimited educational possibilities, including no-cost BSN and MSN programs Robust career ladders for every nurse – no matter your specialty, location, or career stage Up to $6,000 of annual tuition assistance Ongoing learning opportunities Expansive Opportunity Where do you want to go with your career? Wherever it is, UPMC can take you there.
96,000+ Employees 40 Hospitals and 800+ Doctors’ Offices and Outpatient Sites Dozens of Career Ladders to Climb International Locations State-of-the-Art Technology Expansive Opportunity Where do you want to go with your career? Wherever it is, UPMC can take you there.
96,000+ employees 40 hospitals and 800+ doctors’ offices and outpatient sites International locations State of-the-art technology
• Phone : NA
• Location : 10455 Lincoln Highway, Everett, PA
• Post ID: 9138542626