*GENERAL SCOPE:*
Under the supervision of the Tax Program Manager, and in accordance with HRDC Policies and Procedures, answers the telephone, schedules tax appointments and enters them into computer and performs other clerical duties as assigned with the ultimate objectives of presenting the Program as a professional, effectively working organization; maintains a positive, professional attitude at all times, ensuring client confidentiality.
*QUALIFICATIONS: (Education/Experience)*
1.
High school diploma or GED.
2.
Must meet the minimum HRDC hiring requirements which includes a satisfactory criminal background check and drug screen.
*SKILLS AND ABILITIES:*
* Ability to type accurately and efficiently.
* Experience in and ability to use computer, including Word and Excel software.
* Knowledge of and experience in maintaining filing system(s).
* Must demonstrate good time management skills.
* Possess good oral communication skills and telephone skills.
* Ability to work well under pressure and effectively deal with clients, staff and the public.
*JOB REQUIREMENTS:*
1.
Answers the telephone and retrieves messages, records and directs calls, takes messages and, if necessary, redirects caller to services more appropriate to their needs.
2.
Schedules tax appointments for tax sites, ensures they are entered into computer and forwards tax appointments to appropriate staff in a timely manner.
3.
Instructs caller as to what documentation is needed for their appointment.
4.
Performs other clerical work, such as copying, filing and data entry, as instructed by supervisor.
*WORKING CONDITIONS:*
* Temporary position, up to 4 months during tax season.
* Up to 20 hours per week.
* Days and hours of work may vary based on program needs.
* Work-months per year may vary based on program needs.
* Work primarily in Agency’s main office building.
6.
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
7.
This is largely a sedentary role; however, some filing is required.
This would require the ability to move files, open filing cabinets and bend or stand as necessary.
*NOTICE:*
All applicants must submit an HRDC Employment Application, resume, and cover letter which indicates how their work or educational experience meets the qualifications of the position.
*SUBMIT APPLICATIONS TO:*
HRDC Personnel Office
125 Virginia Avenue
Cumberland, MD 21502
*AN EQUAL OPPORTUNITY EMPLOYER AND VETERANS ARE ENCOURAGED TO APPLY*
Job Types: Part-time, Temporary
Pay: Up to $15.
00 per hour
Expected hours: No more than 20 per week
Work Location: In person
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